Rental Policy
By placing a refundable security deposit, signing a rental agreement, or submitting an order, the customer agrees to all terms below.
Refundable Security Deposit
This is a refundable security deposit. It will be refunded in full once all rental items are returned clean and undamaged, subject to the Rental Agreement.
Payment Terms
What has to be settled before anything leaves our inventory.
- Full payment must be received before any rental items are released.
- Delivery services are available for an agreed delivery fee.
- Orders under $101 require full payment before confirmation.
Refundable Security Deposit
A refundable security deposit is required to reserve inventory.
The deposit
- Secures the reservation.
- Confirms acceptance of the rental agreement.
- Is refunded after all items have been inspected.
Refund eligibility requires that all items are returned, returned on time, returned clean, undamaged, and with nothing missing.
Refunds are processed 2–5 business days after inspection.
Cancellation results in forfeiture of the security deposit.
Damage Responsibility
Customers are responsible for rented items from the moment of pickup or delivery until they are returned.
- Chair$50
- Table$100
- Tent$700
Additional damage charges may apply depending on repair costs.
Customers are encouraged to inspect all items upon receipt and report any issues immediately.
Linen Care
Linen items should be returned dry. Do not wash them.
- Chair coversReturned unwashed$1 each
- Table coversReturned unwashed$5 each
Stained or permanently damaged linens will incur replacement costs.
Pickup Schedule
Customer pickups begin after 5:00 PM on the day before the event.
Early pickup is a courtesy only and depends on inventory availability.
Pickup times are not guaranteed until confirmed.
Late Returns
Rental items must be returned on time.
- Returned after 10:00 AM the day after the eventHalf the rental cost
- Each additional dayOne full rental charge per day
Identification
A valid government-issued photo ID is required before releasing rental items.
The name on the invoice may be required to match the presented identification.
Cancellation & Rescheduling
Cancelling forfeits the security deposit.
Rescheduling
- One reschedule is allowed.
- It must occur within one month.
- It is subject to inventory availability.
Delivery & Pickup Requirements
Delivery is available outdoors only, due to insurance requirements.
Customers must provide
- A clear access path at least 5 feet wide.
- Ramp access when necessary.
Arrival policy: drivers wait a maximum of 15 minutes. If no responsible person is available, the delivery team may leave and additional delivery fees may apply.
Pickup policy: no pickups after 8:30 PM. After-hours pickups require prior approval and additional fees.
Setup Services
Setup is not included unless specifically added to the order.
Setup services may incur additional charges.
Tent Accessories
Customers are responsible for power.
We do not provide
- Extension cords
- Electrical power
- Tent lighting
- Tent fans
Invoice Expiration
Invoices requiring a refundable security deposit may be cancelled if the deposit is not received within 24 hours.
Inventory is not guaranteed until the deposit has been paid.
Order Changes
Item reductions are not accepted within 10 days of the scheduled event.
Additional items may be requested but remain subject to inventory availability.
Card Processing Fee
A 3.3% processing fee applies to all non-cash payments.
Cash payments do not incur this fee.
Invoice & Identification Verification
We reserve the right to verify customer identity.
The name on the invoice may be required to match
- Government-issued ID
- Payment method
- Billing information
Orders may be delayed or cancelled if verification cannot be completed.
Questions about any of this?
We would rather explain a clause before your event than argue about it afterwards. Call +1 (862) 230-6639 or send us a message.